Why Lessons Identified So Often Fail to Become Lessons Learnt - A Review of Impacts and Their Solutions

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Matthew Shaw


Cognitive Bias, Fault-Tree Analysis, Reliability Block Diagram, Power Distance, Learning From Failure, Groupthink


Having identified gaps in the crisis management literature, this paper addresses some factors impacting the ability to learn from failure and on decision-making. It outlines the role of cognitive bias during crisis and the lack of action taken by crisis managers on this topic. It also finds power distance impacting crises and the effectiveness of lower power distance on decision-making. It explores some tools to overcome these factors, including cognitive bias training, use of fault-tree analysis and learning from cooperative worker models of organisation. It concludes by emphasising the need to further research these areas.


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